The Human Rights Defender has published a guide aimed at increasing consumers’ awareness on the water supply field. It was prepared based on observations of the Defender’s Office, as well as on the results of the examination of complaints and applications addressed to the Defender.
The guideline includes the answers to questions that citizens raise most frequently in their applications and complaints addressed to the Defender.
In particular,
- Does "Veolia Water" CJSC have a responsibility to answer customer questions?
- Where and during what period of time is a water meter installed at an applicant’s home?
- How is the service provided by a water meter calculated?
- What to do when low-quality water is supplied?
- What do you do when you disagree with payment invoices of "Veolia Water" CJSC?
- What to do when a water meter’s functioning seems suspicious?
- What is the responsibility of a subscriber for a violation of water meter work?
- How long can a water supply interruption take place and what responsibilities does the supplier have at that time?
- What to do if you are going to leave home for a long time?
- How to appeal the actions of "Veolia Water" CJSC?
- In what cases will the Human Rights Defender consider an issue and who can apply to the Defender, etc?
In cases when an issue raised by an applicant does not indicate mass violations of human rights or freedoms, but is rather an individual issue, the Defender may, with the consent of the applicant, transfer it to the consideration of the RA Public Services Regulatory Commission, maintaining an informed position on the process of the issue’s resolution.